Addictions & Community Services Worker

Addictions & Community Services Worker

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Arnprior Campus
Online Campus
Ottawa Campus
On Campus ,   Online
Program Length:
52 weeks
Diploma Issued:

Become An Addictions & Community Services Worker

Are you a caring, compassionate person who wants to help others? Do you care about mental health in your community? Do you enjoy serving others and helping them be the best version of themselves? If so, then our Addictions and Community Services Worker with a practicum diploma program might be right for you. Not only do we teach community services worker skills, but we have also added addictions training, to better prepare you for your new career.

Community Service Workers administer and implement a variety of social assistance programs and community services and assist clients in dealing with personal and social problems. Graduates work in social service and government agencies, mental health agencies, group homes, shelters, substance abuse centres, school boards, correctional facilities, and other establishments.

Earn industry certifications employers want

You will obtain certifications in:

  • Living Works Education ASIST (Applied Suicide Intervention Skills Training)
  • CPR/First Aid
  • CPI Verbal Intervention

Is this Addictions Community Services Worker program right for you?

This program is an excellent fit for:

  • Someone who is caring works well in a team atmosphere, and is passionate about helping others
  • A mature student who has previous job experience looking to enhance and develop new or existing skills that are relevant in today’s job market
  • A recent graduate who wants to specialize in an emerging and in-demand health field
  • Someone who wants to fast-track to a new and exciting career in healthcare
  • Someone seeking fast, hands-on skills training in addictions community services worker courses


Total program length is 52 weeks


42 weeks of theory, 6 weeks practicum placement
Up to 4 weeks of breaks


42 weeks of theory, 6 weeks practicum placement
Up to 2 weeks of breaks

Our Ottawa campus is registered with the Ontario Ministry of Colleges and Universities under the Private Career Colleges Act, 2005.


Job Market

Addictions Community Services Workers work in personal support roles with youth and adults in a variety of social settings. The addictions community services worker courses offered in this program make you job-ready the moment you graduate. Successful graduates of this program may pursue a variety of interesting positions, including:

  • Addictions Worker
  • Group Home Support Worker
  • Community Services Worker
  • Women’s Shelter Worker
  • Corrections Facility Professional
  • Youth Worker
  • Women’s Centre Coordinator

Salary Information

Average Wage ($/hr) – $20.51
High Wage ($/hr) – $38.14
National Occupation Classification (NOC) for this program: 4212
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Why Choose Online Learning

Welcome To Willis College Online. A Different Way To Learn.

Online learning is broken. The traditional online learning model of sending a student their learning materials and expecting them to complete things alone each week doesn’t work. Students feel alone, not sure if they are doing things right, constantly feel the pressure of feeling behind in their work, and the goal of graduating and finding a career seems far off in the distance. To fix this problem, we have taken an entirely different approach to how online learning is done. Willis College Online is bringing the benefits of learning on-campus right into your home.

What makes Willis College Online different?

  • Learn 100% online: Each online program is delivered 100% online with freedom in your schedule as to when you want to learn.
  • Instructor-led program: You will have the choice to either attend live lectures each day online or watch later on-demand. As well, since each lecture is recorded, you will have the ability to go back and review the materials taught by your instructor.
  • Instructor-paced program: You don’t need to worry if you are falling behind. Your instructor keeps you on pace to graduate on time
  • Live daily instructor access: Your instructor maintains regularly scheduled office hours to help you with any concepts or material
  • Mandatory weekly group Q&A sessions with your instructor: This allows your learning cohort a chance to interact with one another and the instructor to get questions answered weekly
  • Finish in under a year: Successful students will graduate in under a year
  • Career support from day one: One-on-one employment & practicum support for graduating student
  • Learn from anywhere in Canada: Our number one goal is to help you prepare for the right career no matter where you live in Canada

Willis College Online is the newest and easiest way to get started towards your new career. Financial aid may be available to those who qualify. Take the next step and speak to one of our Admissions Advisors today.

Admission Requirements

Admission Requirements:
Canadian High School diploma or equivalent. Willis College Admission’s Team uses the Wonderlic assessment tool.

For Mature Students:
If you don’t have a High School Diploma, we have admissions options specifically for you depending on which province you are in enrolling. Please contact us to see how our Admissions Team can help you achieve your new career.

Program Outline

Please click on the course title to see the course description.

  • Business Communications I - English Essentials I

    This course will help students develop the communication skills necessary to function in a professional business setting. There will be a review of grammar, sentence structure, and punctuation as they apply to business communication. Students will complete various exercises with an emphasis on improving basic skills in grammar, punctuation, and sentence structure, and apply these skills to writing assignments and tasks.
  • Career Management

    Our Career Management program will introduce and enable students to apply the most effective strategies to achieve employment in the career of their choice. Students will learn effective job search strategies, cover letter and strategic resume writing, effective interviewing skills, and interview preparation to ensure their success in the career search process.
  • Conflict Resolution Strategies

    This course introduces students to the nature of conflict and the methods to resolve conflict, with an emphasis on collaborative problem solving and mediation.
  • Counselling Techniques

    This course focuses on counselling theories and techniques used to facilitate change in client behaviour, enhance the client’s coping skills, promote client decision-making processes, and facilitate client potential and development.
  • Family Development and Functions

    This course focuses on how family function and dysfunction can have an impact on an individual, as well as the worker’s ability to address those issues with the client.
  • Fundamentals of Addiction

    This course presents models of addiction, screening and assessment methods and tools, treatment planning and intervention strategies, and the most common problems encountered during addiction treatment. Students will explore specific populations, focusing on women, children, adolescents, ethnic minorities, the elderly, the disabled, and those suffering from mental illness.
  • Introduction to Psychology

    This course provides an overall introduction to the study of psychology. Students will learn the biology of the brain, consciousness, sensation and perception, learning and memory, intelligence, thought, creativity, and motivation.
  • Introduction to Sociology

    This course provides an introductory view of the role of society in the development of individuals, social groups, and society as a whole. Students will examine the concepts of socialization, social structure, inequality, and agents of socialization.
  • Law for Service Workers

    This course examines the laws and regulations applicable to workers in community-based employment. Students will focus on the rights, protections, and obligations of the profession.
  • Mental Health

    This course is designed to introduce students to mental health disorders, including in-depth examinations of psychological theories, disorders, and treatments.
  • MS PowerPoint

    Upon successful completion of this course, students will have achieved a basic level competency of the Microsoft PowerPoint application. Topics include creating slides, formatting slides, transitions, animations, and delivery.
  • MS Windows & Outlook

    This course provides students with the skills needed to work with the Microsoft Office operating system and Microsoft Windows. Students will learn to use the tools and options available in the Windows operating system, manage folders and files, and work with some of the built-in applications. The Microsoft Outlook portion will provide students with the skills to compose and send emails, schedule appointments and meetings, manage contact information, and schedule tasks.
  • MS Word

    Students will be introduced to word processing using Microsoft Word. Topics include creating, saving, printing, opening documents, using reveal codes, formatting, mail merge, file management, and tables.
  • Industry Certifications

    Three Industry Certifications that employers demand: Nonviolent Crisis Intervention (NVCI), Applied Suicide Intervention Skills Training (ASIST), and First Aid/CPR Level C.
  • Populations At Risk

    This course will enable students to identify populations with specific risk factors, focusing on groups that enforcement officers encounter in routine employment. Students will also gain an understanding of the specific needs, intervention strategies, assessment, and treatment services available.
  • Practicum

    Upon successfully completing all academic and financial commitments of the program, the student will be hosted by a community-based support agency. During their Practicum Placement, each student could perform/job shadow a combination of the following activities at the workplace: Effectively use communication, teamwork, and time management skills, perform duties such as maintaining client records and files, perform general office duties, draft correspondence and reports, interact directly with clients.
  • Professional Documentation and Case Management

    This course provides an introduction to basic standard forms of community-based employment, including intake forms, incident forms, and client files.
  • Psychopharmacology

    This course presents basic principles of pharmacology and the behavioural effect of a diverse range of psychoactive drugs in today’s society. Students will learn the mechanisms involved in tolerance and dependence, as well as the therapeutic and toxic effects of psychoactive drugs on our minds and bodies and the impact on society as a whole.
  • Relapse Prevention and Recovery

    This course will present relapse as a natural part of the recovery process. Students will study a range of strategies and techniques to assist in minimizing and preventing the effects of prolonged periods of relapse during the journey of recovery. As well, this course will introduce students to addiction prevention and harm reduction programming.
  • Self-Care and Team Building

    This course examines the importance of self-care in a helping profession with investigations of stress, burnout, compassion, and fatigue. Students will also learn methods to create supportive and efficiently functioning groups.
  • Solution-Focused Intervention Techniques

    This course provides an introduction to the theory and methods of solution-based counselling techniques.
Willis College gave me the tools and skills necessary to make my transition to P.S.W a very successful one. Very professional teachers and enrollment staff. Thank you Willis College. Pat Donahue Personal Support Worker

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