Program Outline

Please click on the course title to see the course description.

• Business Communications I - English Essentials I

  This course will help students develop the communication skills necessary to function in a professional business setting. There will be a review of grammar, sentence structure, and punctuation as they apply to business communication. Students will complete various exercises with an emphasis on improving basic skills in grammar, punctuation, and sentence structure, and apply these skills to writing assignments and tasks.

• Career Management

  Our Career Management program will introduce and enable students to apply the most effective strategies to achieve employment in the career of their choice. Students will learn effective job search strategies, cover letter and strategic resume writing, effective interviewing skills, and interview preparation to ensure their success in the career search process.

• Conflict Resolution Strategies

  This course introduces students to the nature of conflict and the methods to resolve conflict, with an emphasis on collaborative problem solving and mediation.

• Counselling Techniques

  This course focuses on counselling theories and techniques used to facilitate change in client behaviour, enhance the client’s coping skills, promote client decision-making processes, and facilitate client potential and development.

• Family Development and Functions

  This course focuses on how family function and dysfunction can have an impact on an individual, as well as the worker’s ability to address those issues with the client.

• Fundamentals of Addiction

  This course presents models of addiction, screening and assessment methods and tools, treatment planning and intervention strategies, and the most common problems encountered during addiction treatment. Students will explore specific populations, focusing on women, children, adolescents, ethnic minorities, the elderly, the disabled, and those suffering from mental illness.

• Introduction to Psychology

  This course provides an overall introduction to the study of psychology. Students will learn the biology of the brain, consciousness, sensation and perception, learning and memory, intelligence, thought, creativity, and motivation.

• Introduction to Sociology

  This course provides an introductory view of the role of society in the development of individuals, social groups, and society as a whole. Students will examine the concepts of socialization, social structure, inequality, and agents of socialization.

• Law for Service Workers

  This course examines the laws and regulations applicable to workers in community-based employment. Students will focus on the rights, protections, and obligations of the profession.

• Mental Health

  This course is designed to introduce students to mental health disorders, including in-depth examinations of psychological theories, disorders, and treatments.

• MS PowerPoint

  Upon successful completion of this course, students will have achieved a basic level competency of the Microsoft PowerPoint application. Topics include creating slides, formatting slides, transitions, animations, and delivery.

• MS Windows & Outlook

  This course provides students with the skills needed to work with the Microsoft Office operating system and Microsoft Windows. Students will learn to use the tools and options available in the Windows operating system, manage folders and files, and work with some of the built-in applications. The Microsoft Outlook portion will provide students with the skills to compose and send emails, schedule appointments and meetings, manage contact information, and schedule tasks.

• MS Word

  Students will be introduced to word processing using Microsoft Word. Topics include creating, saving, printing, opening documents, using reveal codes, formatting, mail merge, file management, and tables.

• Industry Certifications

  Three Industry Certifications that employers demand: Nonviolent Crisis Intervention (NVCI), Applied Suicide Intervention Skills Training (ASIST), and First Aid/CPR Level C.

• Populations At Risk

  This course will enable students to identify populations with specific risk factors, focusing on groups that enforcement officers encounter in routine employment. Students will also gain an understanding of the specific needs, intervention strategies, assessment, and treatment services available.

• Practicum

  Upon successfully completing all academic and financial commitments of the program, the student will be hosted by a community-based support agency. During their Practicum Placement, each student could perform/job shadow a combination of the following activities at the workplace: Effectively use communication, teamwork, and time management skills, perform duties such as maintaining client records and files, perform general office duties, draft correspondence and reports, interact directly with clients.

• Professional Documentation and Case Management

  This course provides an introduction to basic standard forms of community-based employment, including intake forms, incident forms, and client files.

• Psychopharmacology

  This course presents basic principles of pharmacology and the behavioural effect of a diverse range of psychoactive drugs in today’s society. Students will learn the mechanisms involved in tolerance and dependence, as well as the therapeutic and toxic effects of psychoactive drugs on our minds and bodies and the impact on society as a whole.

• Relapse Prevention and Recovery

  This course will present relapse as a natural part of the recovery process. Students will study a range of strategies and techniques to assist in minimizing and preventing the effects of prolonged periods of relapse during the journey of recovery. As well, this course will introduce students to addiction prevention and harm reduction programming.

• Self-Care and Team Building

  This course examines the importance of self-care in a helping profession with investigations of stress, burnout, compassion, and fatigue. Students will also learn methods to create supportive and efficiently functioning groups.

• Solution-Focused Intervention Techniques

  This course provides an introduction to the theory and methods of solution-based counselling techniques.