Since getting my first call centre job, I’ve experienced the instability and uncertainty of that industry. I watched contracts get shifted to other locations as attitudes shifted to apathy when employees realized their jobs were on the line. When the inevitable happened, I was faced with competing with my former colleagues to find work in a more and more competitive job market.
Of course, I did find another job, after a lengthy and stressful job search. The job I accepted had a lot of possibilities and things looked very good, until they shut down about two years later.
The last job in my field offered a lot to learn with a lot of the same people I had seen in the previous call centres. After I had been there for a little under a year and a half, the contract ended and I was faced with yet another job search.
I looked and searched and finally was encouraged by a neighbour to go to the Employment Ontario office on Catherine St. I was reluctant to go because I’d already had my resume edited and looked over and I had done the workshops and I didn’t need to hear it all again. But, I was running out of options and I met with the counsellor and we talked about things, including Second Career. I had looked into the possibility and had researched schools. I was interested in Willis College and wanted to look into it.
With the help of my employment counsellor and the staff at Willis, I was able to get into the Network Systems Administrator program. It’s a program that built on my existing skills and was able to help me get a job as a TAC engineer at Fortinet.
Fortinet has the stability and work environment that I’m looking for. Just like with Willis, you have to work hard but it’s extremely rewarding.