Help Desk & Network (Support) Technician

Help Desk & Network (Support) Technician

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Ottawa Campus
On Campus ,   Online
Program Length:
35 weeks
Diploma Issued:

Become a Help Desk & Network Support Technician

The Help Desk & Network Support Technician program is designed for individuals who seek knowledge and certification in computer and network-related administration. Students will receive communications and support training with a focus on Windows Server administration and applications. As a graduate of this program, you will be equipped with skills such as the knowledge to perform computer system and network problem analysis and monitoring tasks, monitor network management systems, and respond appropriately to user requests and problems.

This program is an excellent fit for:

  • Someone looking to start a new career in a lucrative and in-demand career
  • Someone who is ethical, trustworthy, and committed to a career in CyberSecurity
  • Someone who does not have any previous experience in the CyberSecurity field

At Willis College, our success is your success! Our priority is to prepare you for success so that when you graduate, you can get the job you have always wanted. Our Career Services team makes it easy to transition into the workforce. From your first visit to Willis College, right up to when you start your new and exciting career, we will guide you every step of the way. This includes Resume Writing Techniques, Interview Techniques, Career Search Assistance, Exclusive Willis College Career Fairs, and Exclusive Partnerships with employers who hire our graduates.

Total program length is 35 weeks
31 theory weeks, 4 weeks practicum placement


Willis CyberSecurity Academy

Willis College has taken the lead addressing the critical Cybersecurity and Network Security skills shortage by establishing Willis Cybersecurity Academy. The academy is equipped with our partner’s state-of-the-art network devices and uses an industry-standard curriculum taught by our professional instructors. All of this combines to provide a comprehensive offensive and defensive cybersecurity training environment. Graduates of this program go on to work for leading corporations like Sophos, Check Point, Fortinet, Bell Canada, the public sector, and other leading organizations.

Job Market

Successful graduates of the Help Desk & Network Technician course may pursue a wide variety of interesting and rewarding professions, including:

  • Computer Network Technician
  • Supervisor, Computer Network Technician
  • Internet Web Site Technician
  • Web Technician
  • Data Centre Operator
  • LAN (Local Area Network) Administrator
  • LAN (Local Area Network) Technician
  • Network Administrator
  • Network Support Technician
  • System Administrator

Salary Information

Average Wage ($/hr) – $30.00
High Wage ($/hr) – $46.72 ($/hr) High Wage source:
National Occupation Classification (NOC) for this program: 2281
Source: &

Why Choose Online Learning

Welcome To Willis College Online. A Different Way To Learn.

Online learning is broken. The traditional online learning model of sending a student their learning materials and expecting them to complete things alone each week doesn’t work. Students feel alone, not sure if they are doing things right, constantly feel the pressure of feeling behind in their work, and the goal of graduating and finding a career seems far off in the distance. To fix this problem, we have taken an entirely different approach to how online learning is done. Willis College Online is bringing the benefits of learning on-campus right into your home.

What makes Willis College Online different?

  • Learn 100% online: Each online program is delivered 100% online with freedom in your schedule as to when you want to learn.
  • Instructor-led program: You will have the choice to either attend live lectures each day online or watch later on-demand. As well, since each lecture is recorded, you will have the ability to go back and review the materials taught by your instructor.
  • Instructor-paced program: You don’t need to worry if you are falling behind. Your instructor keeps you on pace to graduate on time
  • Live daily instructor access: Your instructor maintains regularly scheduled office hours to help you with any concepts or material
  • Mandatory weekly group Q&A sessions with your instructor: This allows your learning cohort a chance to interact with one another and the instructor to get questions answered weekly
  • Finish in under a year: Successful students will graduate in under a year
  • Career support from day one: One-on-one employment & practicum support for graduating student
  • Learn from anywhere in Canada: Our number one goal is to help you prepare for the right career no matter where you live in Canada

Willis College Online is the newest and easiest way to get started towards your new career. Financial aid may be available to those who qualify. Take the next step and speak to one of our Admissions Advisors today.

Admission Requirements

Admission Requirements:
Canadian High School diploma or equivalent. Willis College Admission’s Team uses the Wonderlic assessment tool.

For Mature Students:
If you don’t have a High School Diploma, we have admissions options specifically for you depending on which province you are in enrolling. Please contact us to see how our Admissions Team can help you achieve your new career.

Program Outline

Please click on the course title to see the course description.

  • Computing Hardware and Host Based Security Foundations

    This course will cover the hardware and software foundations utilized within a host-based computing environment. Topics covered will include assembly, installation, configuration, upgrading and troubleshooting of PC-based hosts. Students will develop "hands-on" experience within a scenario-based lab environment in order to identify software and hardware host-based vulnerability issues and will execute industry best of practiced remediation procedures.
  • Network Architecture Design and Operations

    This course will provide students with the foundational knowledge and skills required to configure, manage, and troubleshoot today's wired and wireless network devices. This course will also provide students with an understanding of emerging technologies such as unified communications, mobile, cloud, and virtualization technologies. Within a lab environment, students will design and implement a secure and trusted network infrastructure and will gain a solid understanding of network operations and management.
  • Report Writing and Communication

    This course is designed to introduce the learner to key communication techniques involved in writing professional emails and report writing. Concepts covered will include knowing your audience, knowing your subject, and what the purpose of your communication is. Learners will be instructed in the use of clear concise reader appropriate language and proofreading for grammar, spelling, tense and tone.
  • Helpdesk

    This course will cover the deployment and use of helpdesk IT support software that provides IT support services to end-users. Additionally, Students will be introduced to the tools needed for identifying and managing computer resources as they relate to Helpdesk activities
  • Career Management

    Our Career Management program will introduce and allow students to apply the most effective strategies to achieve employment in the career of their choice. Topics that are covered; effective job search strategies, cover letter and strategic resume writing, effective interviewing skills and interview preparation.
  • Windows Administration Security I - Core Infrastructure

    The course is intended for students who have good Windows operating system knowledge and experience and want to acquire the skills necessary to implement the core infrastructure services in an existing Windows Server environment. The Student is introduced to configuration tasks performed at the client’s computer, including those performed by a desktop administrator across various sizes of businesses.
  • Windows Administration Security II - Active Directory Services

    This course provides to teach Windows Server Active Directory with the knowledge and skills to configure Active Directory Domain Services in a distributed environment, implement Group Policies, perform backup and restore, and monitor and troubleshoot Active Directory related issues.
  • Windows Administration Security III - Advanced Services

    This Advanced Windows Server® Services training allows students to learn how to provision and configure advanced services using Windows Server.
  • Windows Applications Security I - Databases

    This course will help introduce new features and functionality in Windows SQL day-to-day management, networking infrastructure, storage, and access control. Specific technologies covered will include Dynamic Access Control (DAC), Failover Clustering, Microsoft Online Backup, Security and Hyper-V.
  • Windows Applications Security II - Messaging Services

    This course, students will learn to configure and manage a Microsoft Exchange Server messaging environment. This course will teach students guidelines, best practices, and considerations that will help them optimize their Exchange server deployment. It will also provide the knowledge and skills to plan, install, and manage the mailbox role, client access, transport, and Exchange infrastructure.
  • Practicum

    Students will have an opportunity to utilize the skills they have acquired during their studies.
My experiences at Willis College have been life-changing. In completing my program, I grew in many ways. My confidence increased and I was amazed at my own capabilities, which I didn’t recognize until coming to Willis. The atmosphere at Willis made me feel like I belonged to a large family; that we were all in it together to succeed. Hats off to the staff of Willis College because they work together as a team and everyone helps everyone. No one falls through the cracks. Thank you Willis College. Sharon Schwartz Willis College

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