Supervised Student Massage Clinic Policy

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Purpose

The Willis College Supervised Student Massage Clinic offers a valuable learning environment for future Registered Massage Therapists, providing high-quality, supervised care to clients. To ensure a safe, professional, and beneficial experience, the following clinic policies must be reviewed and adhered to.

Scope

This policy applies to the Student Massage Clinic operated by Willis College and governs the relationship between clients, students, supervisors, and other employees who participate in the operation of the Supervised Student Massage Clinic.

Policy

Acknowledgment & Consent

Massage Therapy is a Regulated Health Care Profession. By receiving treatment at the Willis College Supervised Student Massage Clinic, clients acknowledge the following:

• Treatments are provided by students enrolled in the Massage Therapy program at Willis College, who are not yet registered members of the College of Massage Therapists of Ontario (CMTO).
• As student-provided services do not meet the requirements for insurance reimbursement, receipts cannot be submitted under extended health care plans.
• A Registered Massage Therapist (RMT) from the Willis College Faculty supervises all services provided.
• Student therapists will explain the purpose and any reasonable risks associated with the treatment. Clients will have the opportunity to ask questions and receive satisfactory answers before proceeding.

Participation in the Supervised Student Massage Clinic is voluntary, and clients acknowledge that:

• The clinic functions as a learning environment where students apply their knowledge of assessment, massage, and remedial exercise.
• Services are conducted in curtained cubicles within a shared space, where other student therapists and clients are present.
• As with any healthcare practice, massage services provided may involve minimal risks, including but not limited to delayed onset muscle soreness, bruising, light-headedness, dizziness, and tenderness.

By signing the clinic’s consent form, clients release Willis College, its employees, instructors, supervising RMTs, students, parent company, and directors from any claims or liabilities arising from participation in the Student Clinic.

Policy & Student Clinic Expectations

1. Booking Appointments

• Appointments are required and can be scheduled online, by phone, or in person.
• A health history form must be completed before the first appointment.
• Clients are expected to arrive 10 minutes early to allow time for check-in and consultation.

2. No-Tipping Policy

• As the clinic is part of an educational institution, clients are not permitted to offer tips or gratuities.
• Student therapists are not permitted to accept tips or gratuities.
• The most valuable support for students is constructive feedback and referrals.

3. Payment & Cancellation

• Payment is due at the time of service. Accepted payment methods include cash, debit, and credit.
• A minimum of 24 hours’ notice is required for cancellations or rescheduling. Late cancellations or missed appointments may result in a cancellation fee.

4. Professional Conduct & Scope of Practice

• All services are performed by student therapists under the supervision of a Registered Massage Therapist who is a Willis College faculty member.
• Student therapists adhere to strict professional boundaries and ethical standards.
• Services focus on therapeutic massage, and requests outside the educational scope will not be accommodated.

5. Health & Safety

• Clients with certain medical conditions may be required to provide clearance from a healthcare provider before receiving treatment.
• Clients who are feeling unwell should reschedule their appointment.
• Proper draping techniques are strictly followed to ensure client comfort and privacy.

6. Feedback & Learning Environment

• As a teaching clinic, student therapists value constructive feedback to enhance their skills.
• Clients with concerns about their session should speak with the clinic supervisor on-site during their appointment.

7. Complaints Process

• The clinic operates as a learning environment, and feedback is collected through surveys sent within 24 hours of an appointment. The clinic coordinator reviews and addresses feedback in a timely manner.
• For urgent matters or sensitive complaints, clients should email massage.therapy@williscollege.com after discussing the issue with an on-site supervisor.
• Concerns should not be directed to the front desk administrator.

Additional Information

Contact Information

For any questions or assistance, please contact:

Phone: 613-233-1128

Email: massage.therapy@williscollege.com

Thank you for choosing the Willis College Supervised Student Massage Clinic. The support of clients is greatly appreciated, and the clinic looks forward to providing a beneficial experience.