Use of Assistive Devices Guideline
Personal assistive devices are often used by persons with disabilities to help them with daily living. They are usually devices that people bring with them to the College and may consist of any auxiliary aids such as communication aids, cognition aids, personal mobility aids and/or medical aids.
In accordance with the AODA, people may use their own personal assistive devices while accessing goods and services at Willis College, subject to certain limitations.
Assistive devices may include but are not limited to:
Willis College is committed to enhancing the accessibility of its education delivery, websites, telecommunications, and other infrastructure. As part of this commitment, the College will ensure that persons with disabilities are permitted to use their own assistive devices to access goods and services of the College, subject to reasonable limitations.
Upon request, Willis College will be prepared to assist or arrange for assistance, while individuals are using goods or services of the College, subject to reasonable limitations.
The College provides measures to assist persons with disabilities to benefit from the equivalent level of service, in the same place and in a similar way, as other individuals. Where an assistive device or support does not exist on campus, the College will make reasonable efforts to ensure that appropriate devices or supports are made available, subject to reasonable limitations.
Service animals and support persons required to assist a person with a disability will be present and welcome at the campus except where excluded by law.
Service Animal: Any guide dog, signal dog, or other animals individually trained to aid a person with a disability. If they meet this definition, animals are considered service animals. A service animal is not a pet.
Service animals perform some of the functions and tasks that the person with a disability cannot perform for themselves.
For example, guide dogs used by some individuals who are blind, alerting persons with hearing impairments to sounds, pulling wheelchairs or carrying and picking up things for persons with mobility impairments, assisting persons with mobility impairments with balance.
Support Person: Any person who aids a person with a disability.
Willis College shall not prohibit the use of a service animal by a person with a disability in the conduct of regular business or activities except where excluded by law, these include, but are not limited to, the following:
Within the parameters of the Principles noted above, the service animal or support person must be permitted to accompany the individual with a disability to all areas of the College where members of the public (as applicable) are normally allowed to go. An individual with a service animal may not be segregated from other individuals.
If goods, services, or facilities are defined as off-limits to service animals or support persons, the College will make every effort to provide alternate ways for persons with disabilities to access such goods, services, and facilities.
The College will provide notice in advance about whether an admission fee will be charged for support persons, if applicable.
To respect employees or students whose health may be impacted by the presence of service animals at Willis, these individuals may request reasonable accommodation suitable to their health needs.
The College will provide notice to members of the public when there is a temporary disruption of facilities or services (planned or unexpected) that are usually used by persons with disabilities at the College.
Service disruptions shall include information related to facilities (e.g., elevators, building ramps, accessible washrooms) or goods/services (e.g., events, lectures).
Disruptions to all services, such as during a power outage, do not require this special notice.
For information relating to College closure due to inclement weather and road conditions, please reference the Student Handbook. Closure information will also be relayed via email.
Where a service disruption is unavoidable the College will:
All service disruption notices shall include:
In such cases, the person may be offered the following as a means of accessing the facility, event, or service, such as:
Individuals can be added to building email distribution lists via email/telephone and will be notified by Administration.
Every person who deals with members of the public or who participates in developing Willis College’s policies, practices and procedures governing the provision of goods and services to the public; including Company staff, volunteers, agents, contractors, and others who provide service on behalf of Willis College will receive training regarding the provision of goods and services to persons with disabilities and on the requirements of the Customer Service Regulation.
The training will include the following five pieces of information:
Training will be provided to each person according to his or her needs and duties and as soon as is practicable on an ongoing basis in connection with changes to policies, practices and procedures governing the provision of goods or services to persons with disabilities. A record of the dates on which training is provided and the number of individuals to whom it is provided will be kept.
Willis College will provide communication to people with disabilities in ways that consider their disabilities.
Willis College will provide the public notice of the availability of the documents, required by the Accessibility Standards for Customer Service, (O. Reg 429/07) upon request.
If Willis College is required, by the Accessibility for Ontarians with Disabilities Act, 2005, to give a copy of a document to a person with a disability, the company will consider the person’s ability to access the information and will provide the document or information contained in the document in a format that meets those needs as agreed upon with the person.
Willis College is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. We engage in efforts necessary to meet online usability and web page design requirements recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines 2.1 Level AA.
For the purposes of this policy, Willis College will use the Worldwide Web Consortium’s Web Content Accessibility Guidelines version 2.1, Level AA Conformance (WCAG 2.1 Level AA) as “the Standards.” We use software tools to regularly test and evaluate the accessibility of our website and to make improvements. Any features found to be inaccessible will be addressed in a timely manner.
Throughout this website, we make use of different third-party PDFs, applications, and websites. These PDFs, applications, and websites, which are not controlled by Willis College, may present challenges for individuals with disabilities that we are not able to control or remedy.
If you encounter any content on our website that presents a challenge for individuals with disabilities, please submit your feedback. Willis College also accepts calls from relay services. You may also request any modifications to our policies, practices, and procedures. Please contact us at 613.233.1128
In accordance with the AODA, Willis College is required to establish a mechanism for receiving and responding to feedback from persons with disabilities about accessibility in relation to the way the College provides its services to them.
Complaints involving accessibility issues may follow the student complaint procedure.
Where persons with disabilities have concerns or feedback regarding the services provided by the College, they may bring such feedback forward to the following individuals:
Students: Dean of Education
Employees: Campus Director, Human Resources
Any feedback provided by an individual must be addressed in a timely manner. All responses must be provided to the originator in a format, which meets their needs.
By Mail: 1200 Laurent Boulevard, Laurent Shopping Centre, Suite 20, Ottawa Ontario, K1K 3B8
By Phone: 613.233.1128
or fill in the form below.